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Author Topic: Dell Technicians Fixing pc's over broadband ? Is this the end of the Dell Techie ?!?!  (Read 5793 times)
Slippyperil
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« on: October 12, 2006, 11:10:24 AM »

I just heard that dell techs can now fix a computer problem over the users broadband connection ? Hmmmm, Good thing for customer ? But bad thing for techies ?
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dyckhs
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« Reply #1 on: October 16, 2006, 12:17:23 PM »

Why bad?

I guess they'll be using a remote desktop tool that allows them to see "what's what" rather than rely on the end user to describe it and not give all the relevant info.

D.
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darthfeces
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« Reply #2 on: October 20, 2006, 03:19:20 PM »

and everyone will be in india making $1 an hour.
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Slippyperil
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« Reply #3 on: October 20, 2006, 04:27:05 PM »

Yea, Outsourcing at it's Prime !
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dyckhs
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« Reply #4 on: October 20, 2006, 07:08:25 PM »

Actually it won't be long before teh Indians start to feel the pinch as they are demanding higher salaries.

They in turn are already starting to outsource to China ...!
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MrFed
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« Reply #5 on: March 03, 2007, 10:57:50 PM »

Quote
Originally posted by darthfeces
and everyone will be in india making $1 an hour.


Not all in India. There is a large Dell call center in Round Rock, Texas. They support business and gold clients.
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mrfixit
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« Reply #6 on: April 14, 2007, 07:05:40 AM »

India, Pakistan, and Poland. That is where all the "Helpdesk" are being outsourced to. Lower pay to the employees, higher residuals for the corporations, and unintelligible help for the consumer/end-user. All that and fewer jobs for Americans! Even the company I work for outsourced over 600 employees out of work, sending their IT Helpdesk to Krakow, Poland. Now there is a real deal. You have end-users that know very little about computers, and someone in another country whose 1st language is NOT English and what do you get? A BIG MESS! I know, I'm on the receiving end of most of these trouble tickets and when I call the end-user back, I have to go over it all again to discover what the REAL issue is with their system, and 95% of the time it is not what is in the ticket. Wake up America, stop sending these jobs overseas and keep the money in our backyard! I could go on, but I think I am preaching to the choir. Just my .02 cents.
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« Reply #7 on: March 15, 2012, 07:45:48 PM »

The good news is; I think these jobs are coming back to the US now...
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