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Author Topic: W2K / Printer problem  (Read 237 times)
tatata24
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« on: April 14, 2003, 09:57:47 AM »

Each time W2K starts on my friend's PC, he gets New Hardware Found for his Xerox printer. The device is already installed and he can print, no problem. In Device Manager there's a yellow question mark.

When the New Hardware Found comes up, a Wizard window also shows up so I followed the wizard and reinstalled the drivers from the CD that came with his printer. Rebooted. Same messages shows up again!

How can he get rid of this message. Someone told me it's not a Windows issue but a Xerox issue. What do you guys think?
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Supertech
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« Reply #1 on: April 14, 2003, 10:07:47 AM »

Find out what the yellow question mark in Device Manager is telling you.  Do you have drivers for W2K?
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tatata24
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« Reply #2 on: April 14, 2003, 10:24:00 AM »

SuperTech.

I right-clicked/Properties the printer in Device manager and it says everything is fine!

I'm done with A+ Core and preparing for the OS exams. So I am quite new at this.
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Supertech
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« Reply #3 on: April 14, 2003, 10:49:41 AM »

Go to Xerox and check for an updated W2K driver.
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DaPunisher
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« Reply #4 on: April 14, 2003, 10:53:35 AM »

Uninstall the printer in Device Manager, copy the driver files to the driver cache (WINNT\Driver Cache\i386) then reinstall the printer.  Let me know if this works for you.
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