I'm looking at trying to move from a technical position to management. I was hoping there are a few of you out there in this group who might be able to give me some pointers as to how to approach the situation and also what kind of experience and abilitie
s are key to a technical manager.

Ideally, I would like to get into helpdesk or customer service management. My background is six years of helpdesk for a major software company, plus six years of general IT with network admin work and other MCSE related stuff. My only "supervisory" experi
ence so far has been acting on behalf of the helpdesk manager when he was away and supervising the activities of contractors and co-ops. If education is still considered at this point, I have a bachelor's in business administration with management science

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be sure to start each bullet in your resume with "managed"

* Managed 2 servers for a 5 person shop
* Managed to find enough work in the day to fill 3 hours

etc


"Management Hopeful" <anonymous@discussions.microsoft.com> wrote in message
news:80075CF2-3C0D-428A-B805-096DE5E59D03@microsoft.com...
> I'm looking at trying to move from a technical position to management. I
was hoping there are a few of you out there in this group who might be able
to give me some pointers as to how to approach the situation and also what
kind of experience and abilities are key to a technical manager.
>
> Ideally, I would like to get into helpdesk or customer service management.
My background is six years of helpdesk for a major software company, plus
six years of general IT with network admin work and other MCSE related
stuff. My only "supervisory" experience so far has been acting on behalf of
the helpdesk manager when he was away and supervising the activities of
contractors and co-ops. If education is still considered at this point, I
have a bachelor's in business administration with management science.
>
> I'll have to look outside my current company. There is no chance of
getting a management postition in the compnay I am currently with as IT is
strictly a two-person operation.
>
> So, any advice as to how to land an entry level management job?
>
> Thanks

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"Consultant" <consultant_mcngp@yahoo.com> wrote in news:#YG3QwVLEHA.2400
@tk2msftngp13.phx.gbl:

> be sure to start each bullet in your resume with "managed"
>
> * Managed 2 servers for a 5 person shop
> * Managed to find enough work in the day to fill 3 hours
>
> etc

Managed to flip burgers for 3 years
Managed to get fries when "Ding"
Managed to clean tables while patrons still eating
Managed to cut down then accrosssssssssssssssssssssssss
...

--
Neil MCNGP #30
"you'd do what, to who, for how many biscuits?"

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"Neil" <neilmcse@nospamforyou.com> wrote in message
news:Xns94D9A6B271CD9neilmcseh
otmailcom@207.46.248.16...
> "Consultant" <consultant_mcngp@yahoo.com> wrote in news:#YG3QwVLEHA.2400
> @tk2msftngp13.phx.gbl:
>
>
> Managed to flip burgers for 3 years
> Managed to get fries when "Ding"
> Managed to clean tables while patrons still eating
> Managed to cut down then accrosssssssssssssssssssssssss
...

Managed to roll out of bed around noon every day
Managed to drive, stoned, to dealer's house
Managed to decieve parents who thought I had a job
Managed to get Carpal Tunnel Syndrom from playing too much GTA: Vice City
Managed to realize Bud Ice is stronger than Budweiser
Managed.....what was I saying?

--

KB - MCNGP "silent thug" #26

first initial last name AT hotmail DOT com

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> Managed to roll out of bed around noon every day
> Managed to drive, stoned, to dealer's house
> Managed to decieve parents who thought I had a job
> Managed to get Carpal Tunnel Syndrom from playing too much GTA: Vice City
> Managed to realize Bud Ice is stronger than Budweiser
> Managed.....what was I saying?


http://www.southparkstudios.com/med...nYourVagina.wav

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I hardly had to scroll at all in Outlook Express.

--
I may not be completely certified, but I am completely certifiable.

"Brian" <anonymous@discussions.microsoft.com> wrote in message
news:5af601c42d55$94ec9820$a10
1280a@phx.gbl...[color=blue]
> Well first of all, you can start by learning to post
> properly. Nobody likes to scroll forever trying to read
> a question.
>
>
> to management. I was hoping there are a few of you out
> there in this group who might be able to give me some
> pointers as to how to approach the situation and also what
> kind of experience and abilities are key to a technical
> manager.
> service management. My background is six years of helpdesk
> for a major software company, plus six years of general IT
> with network admin work and other MCSE related stuff. My
> only "supervisory" experience so far has been acting on
> behalf of the helpdesk manager when he was away and
> supervising the activities of contractors and co-ops. If
> education is still considered at this point, I have a
> bachelor's in business administration with management
> science.
> chance of getting a management postition in the compnay I
> am currently with as IT is strictly a two-person operation.
> management job?

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Managed to realize that posting an intelligent question in this newsgroup
almost never yields an intelligent reply.

--
I may not be completely certified, but I am completely certifiable.

"Ken Briscoe" <youcant@sendmespam.com> wrote in message
news:#cnsCAWLEHA.3904@TK2MSFTNGP09.phx.gbl...
> "Neil" <neilmcse@nospamforyou.com> wrote in message
> news:Xns94D9A6B271CD9neilmcseh
otmailcom@207.46.248.16...
>
> Managed to roll out of bed around noon every day
> Managed to drive, stoned, to dealer's house
> Managed to decieve parents who thought I had a job
> Managed to get Carpal Tunnel Syndrom from playing too much GTA: Vice City
> Managed to realize Bud Ice is stronger than Budweiser
> Managed.....what was I saying?
>
> --
>
> KB - MCNGP "silent thug" #26
>
> first initial last name AT hotmail DOT com
>
>

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TechGeekPro wrote:
> Managed to realize that posting an intelligent question in this
> newsgroup almost never yields an intelligent reply.

You should try harder, then.

--
Fris "Until the 12th of almost never" bee®

Certaholics
http://groups.yahoo.com/group/certaholics

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Sorry about the posting format. I've been lurking here,
but never posted before. Hopefully this comes out better.

So aren't there any technical managers here who could
answer the question? Or are we all just the "grunts"?

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I am hoping to move into management, as you are. Haven't found that magic
piece yet, but still looking. Also moving from New Mexico to Colorado, so
we'll have to see what happens then.

As far as the resume, there is a book out there called "The $100,000 job
resume" or something mundane like that. It had a few pointers about writing
the resume that made you look like management potential.

"Management Hopeful" <anonymous@discussions.microsoft.com> wrote in message
news:73F812F1-6E9E-4C48-8557-E672A3F63A3B@microsoft.com...
> Sorry about the posting format. I've been lurking here,
> but never posted before. Hopefully this comes out better.
>
> So aren't there any technical managers here who could
> answer the question? Or are we all just the "grunts"?

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