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I earned Apple Certified Help Desk Specialist today
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wheat
Junior Member
M
Registered: Dec 2001
Location: Atlanta
Country: United States
State: GA
Certifications: A+, Net+, Apple Certified Help Desk Specialist
Working on: MCSE, AppleCare Certified Desktop Technician
Total Posts: 11
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 I earned Apple Certified Help Desk Specialist today
That is for OS X 10.3 Panther.
__________________
Wheat Williams
Atlanta, Georgia
USA
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 03-04-04 11:17 PM
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s2kfan
Senior Member
Registered: Dec 2003
Location: San Jose
Country: US
State:
Certifications: NSE, CWLSS, CWLDS, CCNP, CCIP, CCDP, CIPTSS, CIPTOS, CCSP, CIPTDS, SCNA 9, CCMES, CCVP
Working on: CCIE, MCP, Cisco Storage
Total Posts: 147
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03-06-04 06:47 PM
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Swigga
Funkateer
M
Registered: Dec 2001
Location:
Country: United States
State:
Certifications: A+, Network+,Linux+, Server+, MCSA (Messaging), MCSE, MCDBA, CCNA
Working on: CCNP (Working on CIT)
Total Posts: 183
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03-14-04 04:16 PM
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wheat
Junior Member
M
Registered: Dec 2001
Location: Atlanta
Country: United States
State: GA
Certifications: A+, Net+, Apple Certified Help Desk Specialist
Working on: MCSE, AppleCare Certified Desktop Technician
Total Posts: 11
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Prep for ACHDS
Apple has a PDF outline of each area covered on the test.
http://train.apple.com/certification/PDF/SAG_HDE.pdf
If you go by this and use a book such as Pogue's Missing Manual for Panther, you ought to be able to figure out what you need.
The exam is $150.00.
I had a lot of on the job experience with Jaguar but was fairly new to Panther. The key for me was identifying what was DIFFERENT in Panther, and also learning the details of the boot process and the basic command line utilities--and knowing which ones are BSD and which ones are Apple only.
__________________
Wheat Williams
Atlanta, Georgia
USA
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03-14-04 07:20 PM
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Swigga
Funkateer
M
Registered: Dec 2001
Location:
Country: United States
State:
Certifications: A+, Network+,Linux+, Server+, MCSA (Messaging), MCSE, MCDBA, CCNA
Working on: CCNP (Working on CIT)
Total Posts: 183
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Renew
What about this "having to renew the certifications each year" stuff. Cisco doesn't even make you do that!!! Is tha ttrue, or is renewal required upon a new version of OS X being released.
- Swig
__________________
Click here to email me
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03-14-04 09:55 PM
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wheat
Junior Member
M
Registered: Dec 2001
Location: Atlanta
Country: United States
State: GA
Certifications: A+, Net+, Apple Certified Help Desk Specialist
Working on: MCSE, AppleCare Certified Desktop Technician
Total Posts: 11
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Renewal
Yup, Apple is like that. They plan on releasing a new version of their OS each year for the forseeable future, and they will release new exams at about a yearly rate as well. Panther came out long about September, and the new Panther certification came out about January. They'll do it again next year.
However, with each new yearly round, there will be a regular certification exam and a less-rigorous "renewal" exam that can be taken if you hold the previous year's cert.
If you work for an Apple service provider or a large Apple corporate client you can get discounts on the exams ($100 instead of $150).
I think this bites, but on the other hand, Apple is innovating their software AND hardware at a much faster rate than the Windows-Intel world and there really is a great deal new worth learning each year.
The only question is whether or not it's worth formally earning the certs each year--as most professional Mac tech support and networking people don't bother to earn the certifications--they just do the job.
__________________
Wheat Williams
Atlanta, Georgia
USA
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03-14-04 10:24 PM
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Swigga
Funkateer
M
Registered: Dec 2001
Location:
Country: United States
State:
Certifications: A+, Network+,Linux+, Server+, MCSA (Messaging), MCSE, MCDBA, CCNA
Working on: CCNP (Working on CIT)
Total Posts: 183
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03-15-04 11:13 AM
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