| Mark Fugatt 2002-08-15, 12:23 pm |
| Bryan
Have you tried to use Exmerge to delete the item:
http://www.msexchange.org/pages/articles.asp?art=565
--
Mark Fugatt
Pentech Office Solutions Inc
www.4mcts.com
Visit www.msexchange.org for practical information on Microsoft Exchange
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"Bryan O. Fenstermacher" <bryan.fenstermacher@motivo.com> wrote in message
news:OdtEAIIRCHA.844@tkmsftngp08...
> All,
>
> I have a single user who has one email message that they are unable to
> delete. They can't delete via their Outlook 2000 client, or via the
Outlook
> Web Access interface. It gives the same error both places "The item could
> not be deleted. It was either moved or already deleted, or access was
> denied." Everyone else is able to send, receive and delete message
without
> a problem. So this doesn't look like a system wide issue.
>
> The message does have an attachment and when you open the message you get
an
> error that states "Could not open one or more attachments". You can't
open
> the message at all using Outlook Web Access, you get an 500 Internal
Server
> Error in the pop window where the message should be displayed.
>
> I reciently upgrade the email virus protection on the Exchange Server
(Scan
> Mail 6.0) and I upgraded the virus protection on the clients workstation
> (Office Scan 5.02) from Trend Micro. Not sure if this has anything to do
> with this issue, but I'm wondering if my virus protection is not allowing
an
> attachment to be viewed and is locking up the message all together.
>
> The Microsoft KB article* on this isn't very helpful. It states that the
> message has been deleted but the server hasn't had time to update Outlook.
> The users message has been in their inbox for two days and we only have
one
> Exchange 2000 server and it only serves about 35 users and sits on a Dell
> PowerEdge 2450 server with 1GB of RAM, so the server isn't being over
> tasked.
>
> Has anyone experienced this problem before? Does anyone have any ideas on
a
> possible fix?
>
> Thanks,
> Bryan Fenstermacher
> bryan.fenstermacher@motivo.com
>
> *OL2000" (CW) ErrMsg: The Item Could Not Be Deleted:
> http://support.microsoft.com/defaul...b;en-us;Q195863
>
> Client Environment:
> Windows 2000 Professional (SP2)
> Outlook 2000 SR-1
> Trend Micro Office Scan 5.02
>
> Server Environment:
> Windows 2000 Server
> Exchange 2000 Enterprise (SP2)
> Trend Micro Scan Mail for Exchange 2000 Version 6
>
>
>
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