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Home > Archive > microsoft.public.exchange2000.admin > October 2002 > Mailbox Purge task greyed out
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Mailbox Purge task greyed out
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| Parrish Reinoehl 2002-10-05, 8:42 pm |
| Does anyone know or have an idea why we would not be able to purge
mailboxes? In the Exchange System Manager we can navigate down to the
Private information store containing the mailbox we would like to purge. We
right-click the appropriate mailbox and the Reconnect and Purge tasks are
greyed out. This is the same for all mailboxes in this store.
Any ideas?
Thanks,
Parrish Reinoehl
Manager of Information Systems
Midwest Energy Cooperative
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| Bryan Nyce 2002-10-05, 8:42 pm |
| Parrish Reinoehl wrote:
> Does anyone know or have an idea why we would not be able to purge
> mailboxes? In the Exchange System Manager we can navigate down to the
> Private information store containing the mailbox we would like to
> purge. We right-click the appropriate mailbox and the Reconnect and
> Purge tasks are greyed out. This is the same for all mailboxes in
> this store.
>
> Any ideas?
>
> Thanks,
> Parrish Reinoehl
> Manager of Information Systems
> Midwest Energy Cooperative
You cannot purge a mailbox if it is still attached to a user object. You
must delete the mailbox first (using AD Users and Computers) - NOTE: make
sure you have deleted mailbox retention set to something other than 0
(default is 30 days). Then, run the Mailbox Cleanup Agent. The mailbox
should appear with a red X on it. Right click the mailbox, and
Purge/Reconnect should now be available.
Bryan Nyce
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| Ward Flowers [MS] 2002-10-05, 8:42 pm |
| Yes, you have to first delete the mailbox from the user account in active
directory users and computers. Then Right click on the "mailboxes" object
and "run cleanup agent". The mailbox will then show a red X on it and can
be purged. Otherwise after mailbox deletion the default time for automatic
purge is 30 days (this can be changed, but 30 days is the default).
--
Ward Flowers
Exchange Support Professional
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This posting is provided "AS IS" with no warranties, and confers no rights.
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"Parrish Reinoehl" <parrishr@teammidwest.com> wrote in message
news:3d873e0f$1_6@news.teranews.com...
> Does anyone know or have an idea why we would not be able to purge
> mailboxes? In the Exchange System Manager we can navigate down to the
> Private information store containing the mailbox we would like to purge.
We
> right-click the appropriate mailbox and the Reconnect and Purge tasks are
> greyed out. This is the same for all mailboxes in this store.
>
> Any ideas?
>
> Thanks,
> Parrish Reinoehl
> Manager of Information Systems
> Midwest Energy Cooperative
>
>
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| Parrish Reinoehl 2002-10-05, 8:42 pm |
| Bryan,
Thanks for the speedy answer! The deleted mailbox retention was set to 0
days. I changed it to 15 then re-ran the Mailbox Cleanup Agent. As you
said, the particular mailbox we were trying to remove came back with the red
"X" and we were then able to purge it.
Thanks,
Parrish Reinoehl
Manager of Information Systems
Midwest Energy Cooperative
"Bryan Nyce" <bryan_nyce@hotmail.com> wrote in message
news:uLG2mtlXCHA.2328@tkmsftngp12...
> Parrish Reinoehl wrote:
> > Does anyone know or have an idea why we would not be able to purge
> > mailboxes? In the Exchange System Manager we can navigate down to the
> > Private information store containing the mailbox we would like to
> > purge. We right-click the appropriate mailbox and the Reconnect and
> > Purge tasks are greyed out. This is the same for all mailboxes in
> > this store.
> >
> > Any ideas?
> >
> > Thanks,
> > Parrish Reinoehl
> > Manager of Information Systems
> > Midwest Energy Cooperative
>
> You cannot purge a mailbox if it is still attached to a user object. You
> must delete the mailbox first (using AD Users and Computers) - NOTE: make
> sure you have deleted mailbox retention set to something other than 0
> (default is 30 days). Then, run the Mailbox Cleanup Agent. The mailbox
> should appear with a red X on it. Right click the mailbox, and
> Purge/Reconnect should now be available.
>
> Bryan Nyce
>
>
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