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Author M:\ Disappeared - Everything Fails
Robert Jarrett

2002-10-05, 8:21 pm

My exchange server started failing...out of the blue.

I am getting all sorts of messages in the event veiwer. Specifically, I get
an 'OpenMsgStore' failed message, Event 9175.

The bulk of the research I have found shows this to be related a failure to
mount the mailbox store. When I look more closely, the M:\ logical drive is
not being created. How come the M:\ drive disappeared? This seems critical
to more than one feature. Is it? Can I manually create the M:\ drive?


Ashley Webb [MS]

2002-10-05, 8:21 pm

Hi Robert,
There are most likely some other events in the Application Log that will
indicate why the Exchange server is failing.

The M: drive is a virtual drive that only exists when the Information Store
databases are mounted. The M: drive missing is a symptom not the problem.
Typically it is recommended to not touch the M: drive unless you know
exactly what you are doing. To many things can get broken by scanning the M:
drive with Anti-Virus, backing up the M: drive and modifying permissions on
the M: drive can cause serious problems over time.

OK now that the M: drive warning is out of the way.

The Event ID 9175 is simply an indication that the System Attendant cannot
connect to the Information Store. If the Information Store is down then this
Evetn is expected. Try this. Clear and save off the existing Application log
file. Try to start the Information Store service and see what is logged in
the Application log if it fails to start. If it starts then try to mount the
Mailbox and Public Folder Store check for any new events from these
attempts. The Application Log usually hold the answer to Exchange Services
failing to start.

Post back the relevant errors/warnings and I'll see what I can tell you.


--
Ashley Webb [MS]
Exchange Support

****** Disclaimer ******
This posting is provided "AS IS" with no warranties, and confers no rights.

Note: Please do NOT reply to this e-mail address. It is used for newsgroup
purposes only.



"Robert Jarrett" <Robert.Jarrett@Aviation-Link.com> wrote in message
news:ee2zxt6VCHA.1868@tkmsftngp10...
> My exchange server started failing...out of the blue.
>
> I am getting all sorts of messages in the event veiwer. Specifically, I

get
> an 'OpenMsgStore' failed message, Event 9175.
>
> The bulk of the research I have found shows this to be related a failure

to
> mount the mailbox store. When I look more closely, the M:\ logical drive

is
> not being created. How come the M:\ drive disappeared? This seems

critical
> to more than one feature. Is it? Can I manually create the M:\ drive?
>
>



David Sengupta [MVP]

2002-10-05, 8:21 pm

Anything change recently on this server? What SPs for Exchange 2000 are you
running? Any backup utils/virus scanners accessing M?

--
David Sengupta M.T.S., B.Sc., MVP, MCSE, MCSE 2000, CCA Ottawa, Canada
Exchange Diagnostics: Quest Spotlight on Exchange
http://www.quest.com/spotlight_exchange
Exchange Management: http://www.microsoft.com/mom
Exchange FAQ - http://www.swinc.com/resource/exch_faq.htm


"Robert Jarrett" <Robert.Jarrett@Aviation-Link.com> wrote in message
news:ee2zxt6VCHA.1868@tkmsftngp10...
> My exchange server started failing...out of the blue.
>
> I am getting all sorts of messages in the event veiwer. Specifically, I

get
> an 'OpenMsgStore' failed message, Event 9175.
>
> The bulk of the research I have found shows this to be related a failure

to
> mount the mailbox store. When I look more closely, the M:\ logical drive

is
> not being created. How come the M:\ drive disappeared? This seems

critical
> to more than one feature. Is it? Can I manually create the M:\ drive?
>
>



Prosoft

2002-10-05, 8:21 pm

No, only the NetBackup. The server is running SP3 for Windows, and Exchange
SP3. AV is F-Secure who is scanning on mail-level, not file-level.

The F-Secure AV has bin on the server all the time it has been running.

Thomas

"David Sengupta [MVP]" <sengupta@*N0*ncf*SPAM*.ca> skrev i melding
news:ewa7dXGWCHA.4012@tkmsftngp08...
> Anything change recently on this server? What SPs for Exchange 2000 are

you
> running? Any backup utils/virus scanners accessing M?
>
> --
> David Sengupta M.T.S., B.Sc., MVP, MCSE, MCSE 2000, CCA Ottawa, Canada
> Exchange Diagnostics: Quest Spotlight on Exchange
> http://www.quest.com/spotlight_exchange
> Exchange Management: http://www.microsoft.com/mom
> Exchange FAQ - http://www.swinc.com/resource/exch_faq.htm
>
>
> "Robert Jarrett" <Robert.Jarrett@Aviation-Link.com> wrote in message
> news:ee2zxt6VCHA.1868@tkmsftngp10...
> > My exchange server started failing...out of the blue.
> >
> > I am getting all sorts of messages in the event veiwer. Specifically, I

> get
> > an 'OpenMsgStore' failed message, Event 9175.
> >
> > The bulk of the research I have found shows this to be related a failure

> to
> > mount the mailbox store. When I look more closely, the M:\ logical

drive
> is
> > not being created. How come the M:\ drive disappeared? This seems

> critical
> > to more than one feature. Is it? Can I manually create the M:\ drive?
> >
> >

>
>



jc

2002-10-05, 8:22 pm

I'm having the same problem with my drive M:
disappearing. However, my event logs don't seem to give
any indication that something is wrong and my server seems
to be working fine.

>-----Original Message-----
>Hi Robert,
> There are most likely some other events in the

Application Log that will
>indicate why the Exchange server is failing.
>
>The M: drive is a virtual drive that only exists when the

Information Store
>databases are mounted. The M: drive missing is a symptom

not the problem.
>Typically it is recommended to not touch the M: drive

unless you know
>exactly what you are doing. To many things can get broken

by scanning the M:
>drive with Anti-Virus, backing up the M: drive and

modifying permissions on
>the M: drive can cause serious problems over time.
>
>OK now that the M: drive warning is out of the way.
>
>The Event ID 9175 is simply an indication that the System

Attendant cannot
>connect to the Information Store. If the Information

Store is down then this
>Evetn is expected. Try this. Clear and save off the

existing Application log
>file. Try to start the Information Store service and see

what is logged in
>the Application log if it fails to start. If it starts

then try to mount the
>Mailbox and Public Folder Store check for any new events

from these
>attempts. The Application Log usually hold the answer to

Exchange Services
>failing to start.
>
>Post back the relevant errors/warnings and I'll see what

I can tell you.
>
>
>--
>Ashley Webb [MS]
>Exchange Support
>
>****** Disclaimer ******
>This posting is provided "AS IS" with no warranties, and

confers no rights.
>
>Note: Please do NOT reply to this e-mail address. It is

used for newsgroup
>purposes only.
>
>
>
>"Robert Jarrett" <Robert.Jarrett@Aviation-Link.com> wrote

in message
>news:ee2zxt6VCHA.1868@tkmsftngp10...
>> My exchange server started failing...out of the blue.
>>
>> I am getting all sorts of messages in the event

veiwer. Specifically, I
>get
>> an 'OpenMsgStore' failed message, Event 9175.
>>
>> The bulk of the research I have found shows this to be

related a failure
>to
>> mount the mailbox store. When I look more closely, the

M:\ logical drive
>is
>> not being created. How come the M:\ drive

disappeared? This seems
>critical
>> to more than one feature. Is it? Can I manually

create the M:\ drive?
>>
>>

>
>
>.
>

Ramesh Thiruchelvam

2002-10-05, 8:23 pm

XADM: Do Not Back Up or Scan Exchange 2000 Drive M
http://support.microsoft.com/defaul...B;EN-US;Q298924



"Prosoft" <prosoft@online.no> wrote in message
news:LHbf9.19952$sR2.348834@news4.ulv.nextra.no...
> No, only the NetBackup. The server is running SP3 for Windows, and

Exchange
> SP3. AV is F-Secure who is scanning on mail-level, not file-level.
>
> The F-Secure AV has bin on the server all the time it has been running.
>
> Thomas
>
> "David Sengupta [MVP]" <sengupta@*N0*ncf*SPAM*.ca> skrev i melding
> news:ewa7dXGWCHA.4012@tkmsftngp08...
> > Anything change recently on this server? What SPs for Exchange 2000 are

> you
> > running? Any backup utils/virus scanners accessing M?
> >
> > --
> > David Sengupta M.T.S., B.Sc., MVP, MCSE, MCSE 2000, CCA Ottawa, Canada
> > Exchange Diagnostics: Quest Spotlight on Exchange
> > http://www.quest.com/spotlight_exchange
> > Exchange Management: http://www.microsoft.com/mom
> > Exchange FAQ - http://www.swinc.com/resource/exch_faq.htm
> >
> >
> > "Robert Jarrett" <Robert.Jarrett@Aviation-Link.com> wrote in message
> > news:ee2zxt6VCHA.1868@tkmsftngp10...
> > > My exchange server started failing...out of the blue.
> > >
> > > I am getting all sorts of messages in the event veiwer. Specifically,

I
> > get
> > > an 'OpenMsgStore' failed message, Event 9175.
> > >
> > > The bulk of the research I have found shows this to be related a

failure
> > to
> > > mount the mailbox store. When I look more closely, the M:\ logical

> drive
> > is
> > > not being created. How come the M:\ drive disappeared? This seems

> > critical
> > > to more than one feature. Is it? Can I manually create the M:\

drive? [colo
r=darkred]
> > >
> > >

> >
> >

>
>[/color]


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