| Author |
A disaster about Exchange, help!!!!!!
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| fishingnet 2003-07-17, 9:20 pm |
| Dear all:
When I install the new patch of GFI Mailessential 8.0( a kind of anti-spam software) in our exchange server, it froze in a windows for about 15 minutes, so I have to "cancel" the installation and reinstall it. It seems like good and finished, but after that, all of our client computers can not open the new coming email in OUTLOOK. We can send email out(but very slow), and external customers can receive these email. The problem is we can see the external email coming in our "inbox" of OUTLOOK but can not open it. And the whole old email before yesterday we can open it.
I try to stopped the GFI software or uninstall it totally, then try to install the new SP3 of Exchange 2000 server. Finally, try to reinstall the Exchange 2000 server. But all of these can not fix this kind of problem: we can not open the new email. I think the GFI software did something to our Exchange 2000.
Thank you very much for any tips. | |
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| any error messages on the server or the clients? How about event viewer? Did you contact the makers of the software? | |
| fishingnet 2003-07-17, 10:23 pm |
| see this error
The ERROR is about MSExchangeDSAccess, it said the "preloadbasedns" and "PRELOADFILTERS" registry keys do not contain the same number. | |
| fishingnet 2003-07-17, 10:29 pm |
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| freak 2003-07-17, 10:34 pm |
| maybe one of those links will help  | |
| enforcer 2003-07-18, 4:41 am |
| moving to exchange forum. | |
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| not entirely a bad idea  | |
| enforcer 2003-07-18, 10:01 am |
| quote:
Originally posted by freak
not entirely a bad idea
thought Jeff might like to have a look at this one  | |
| fishingnet 2003-07-18, 10:17 am |
| Hi, all:
Thank all of you guys for help.
Now maybe install a new exchange 2000 server is better than try to find what is the problem.
So if I just backup the "first storage group" and build a new exchange 2000 computer, can I restore the old data to the new one? | |
| jeff_j_black 2003-07-18, 11:45 am |
| It sounds like rebuilding is the shortest path to getting your users back into their email.
Make sure you have a full backup, including system state. | |
| fishingnet 2003-07-18, 12:32 pm |
| Hi, all:
I fixed it finally, and I want share my tips here.
It is because my first installation of new build of GFI anti-spam failed, I guess it damaged or conflict with Norton anti-virus for Exchange 2000 which installed in our Exchange 2000 server. So Norton anti-virus blocked every incoming email and we can not open it until I uninstall the Norton.
Oh my God!
Thank you! | |
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| wow, crappy software!
Thanks for the udpdate, and happy to see that it got resolved in the end | |
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| by the way... how did you figure it out in the end? | |
| jeff_j_black 2003-07-18, 3:37 pm |
| Yeah, good thing too! As even restore to a fresh build was going to be a chore. | |
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| a chore to say the least, a pain in the tush is more like it | |
| enforcer 2003-07-18, 4:53 pm |
| quote:
Originally posted by freak
wow, crappy software!
Not so hasty freak, the software may have advised to disable any antivirus software before installing. | |
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| oh, and that makes it better designed software? | |
| enforcer 2003-07-18, 5:08 pm |
| Not necessary, but sometimes antivirus software interferes with some software installs if it is running in the background. It's not necessarily the fault of either piece of software.
But if for example the install instructions advised that the antivirus software was stopped before install and that wasn't done, Weeellll?
Now if there was no such warning, then maybe they should in their next release | |
| fishingnet 2003-07-19, 11:31 am |
| quote:
Originally posted by freak
by the way... how did you figure it out in the end?
Actually, I found there is a error message in the event view show that Norton for exchange can not log on, but I was stupid and crazy at that moment. I thought it was the Exchange 2000 damaged by GFI anti-spam. At the next morning I suddenly remind this issue and have a strong feeling that I should try uninstall Norton for Exchange, so it work.
It seems that "come down and have a clear thought" is very important when such kind of serious problem happen. This accident taught me a lot. | |
| jeff_j_black 2003-07-19, 12:33 pm |
| And so too, your sharing of your experience has helped us alot! Thanks! | |
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| quote:
Originally posted by jeff_j_black
And so too, your sharing of your experience has helped us alot! Thanks!
exactly, thanks for sharing the incident - and the solution |
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