| Author |
Interview question?
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| onoski 2004-01-28, 7:35 am |
| What would your response or reply be to this real life interview question:
Monday morning on the helpdesk two other colleagues has rang in sick. The phones are going crazy and there are a few people waiting at the front desk to be seen to which task would you carry out first. Happy thinking and thanxs in advance for responding | |
| jackiechan 2004-01-28, 7:58 am |
| I would have a sudden illness myself and go home sick. | |
| bsdboy 2004-01-28, 10:56 am |
| quote:
Originally posted by onoski
What would your response or reply be to this real life interview question:
Monday morning on the helpdesk two other colleagues has rang in sick. The phones are going crazy and there are a few people waiting at the front desk to be seen to which task would you carry out first. Happy thinking and thanxs in advance for responding
first, i would conclude that interviewer is a sadist. next, i would help the people at the desk in person since they can yell louder and ask to see boss. | |
| onoski 2004-01-28, 12:29 pm |
| Thanks bsdboy, as i responded to the question just as you mentioned. But obviously not quite in the manner you highlighted In a lot of ways most interviewers don't have a clue and can't structure their questions towards the person spec. Well, the things some people need to go through to get a job. | |
| bsdboy 2004-01-29, 10:22 am |
| interviewing is actually a skill that not all interviewer have. that may have been a reasoable question though. it kind of puts you in a bind because there is not really a right answer. i think boss wants to find out how you would react under pressure or how you would solve a problem.
one man interview me and he asked how many coins would it take to make the empire state building. it was a test to see if i could think and solve problems under pressure, to reason something out without their being a definite answer. | |
| curiousgeorge 2004-01-29, 7:30 pm |
| Answer the phone lines and tell every caller you have to put them on hold because you have people at your counter. Then help the people in front of you.
Your priority is always to the people who took the time to come to you.
After each person you help at your counter, get back on the phone lines and let them know you still have people at your desk. Ask if they want you to call them back or if they want to stay on the line.
This way, you have given priority to the right people while communicating with the others.
I've never had a helpdesk job, but it sounds like it sucks. | |
| jarbob69 2004-01-30, 7:25 am |
| Send out a blanket e-mail to all the users explaining that you are working on whatever the problem is that is causing everyone to call in at the same time, let the callers leave a message, and respond to the front desk first.
Or shoot yourself. Much less pain involved. | |
| onoski 2004-01-30, 7:54 am |
| Jarbob69, did you read the question properly. It is about using initiative as well as common sense. Remember the helpdesk and customer services does come into play. I do understand your point but think you have misunderstood the question. Thanks for contributing away. | |
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| A "Q" on how to make effective leadership and management.
1> Inform your boss the situation
2> Send out email to all dept head about the short on today tech support
3> Tell the people at the front desk to hold for a while
4> write down name and phone num for those people who is calling. On voicemail stated the situation and have them to call back.
5> take care all the user that is at the front desk
Eventually, there a procedure to handle this kind of situation..... I saw a similar case at the graduate school scenario case study. | |
| onoski 2004-02-03, 5:03 am |
| Kasor I hope u would not answer the question as you stated in your reply. Pls, read the question properly. The question was asked to see how you interact under pressure as well as check your assertiveness, prioritisation skills and customer handling ability. | |
| onoski 2004-02-03, 5:08 am |
| Originally posted by
Curiousgeorge
I've never had a helpdesk job, but it sounds like it sucks.
It clearly tells from your response | |
| curiousgeorge 2004-02-03, 2:39 pm |
| I don't know if that was a complement or flame. | |
| Spides 2004-02-11, 4:45 am |
| Jarbob69, what if all those calls because a load of users can't access their e-mail...... |
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