| Author |
Tue W2K Professional Question of the Day
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| wbafrank 2002-04-30, 5:17 pm |
|  And today's poser is ....
Q88. When you attempt to establish a dial-up connection on a Windows 2000 Professional-based computer, you may receive the following error message:
Opening port...
Error 797: The connection failed because the modem or other connecting device failed. Please make sure that the modem or other connecting device is installed.
What is the most likely cause of the error?
A. The modem dialled an incorrect number.
B. The incorrect driver is installed for the modem.
C. You have not got a modem physically installed.
D. The modem has a duplicate IRQ.
Good Luck .... see you tomorrow for the answer!! | |
| TxBear 2002-04-30, 6:02 pm |
| I'll go with B on this one Frank | |
| MainerInExile 2002-04-30, 6:59 pm |
| I would have to agree:
Bee.
Been there, done that.
Clear Skies. | |
| cross36 2002-04-30, 7:04 pm |
| "B" looks like the answer | |
| Zaraspook 2002-04-30, 8:29 pm |
| How about B?  | |
| mcdoud 2002-04-30, 10:07 pm |
| C would be my guess. If the question stated that you knew the modem was good and installed OK, I would guess B next. | |
| B4yaman3 2002-04-30, 10:34 pm |
| I will go with B on this One | |
| NetChild1985 2002-05-01, 1:31 am |
| not 100% sure but going with "B" on this question! | |
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| For me "B" is the correct one, I hope! | |
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| Just mosied in... I'll guess B, too. | |
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| jombeewoof 2002-05-01, 9:01 am |
| I'd go with B but D may cause this problem too (won't it)
but I know b would do it for sure | |
| Lisa_paddy 2002-05-01, 9:23 am |
| B | |
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| Could be A or B,let's see...
If it was a dialing problem, the error
message would be "not connnecting or
similar...
We could run diagnostics Tab in
Properties ...
"B" for this one....
 | |
| wbafrank 2002-05-02, 6:10 am |
| quote:
Originally posted by wbafrank
And today's poser is ....
Q88. When you attempt to establish a dial-up connection on a Windows 2000 Professional-based computer, you may receive the following error message:
Opening port...
Error 797: The connection failed because the modem or other connecting device failed. Please make sure that the modem or other connecting device is installed.
What is the most likely cause of the error?
A. The modem dialled an incorrect number.
B. The incorrect driver is installed for the modem.
C. You have not got a modem physically installed.
D. The modem has a duplicate IRQ.
Good Luck .... see you tomorrow for the answer!!
And the answer is ....
Correct Answers: B
CAUSE
This behavior can occur if the incorrect driver is installed for the modem.
RESOLUTION
To resolve this issue, remove the modem, and then restart the computer. When the computer restarts, Windows detects the modem and attempts to install the correct driver for it. To do this, follow these steps:
Log on to the computer as administrator or as a member of the Administrators group.
Click Start and then click Control Panel .
Double-click Phone and Modem Options .
Click the Modems tab.
In the The following modems are installed list , click the modem that you want to remove, and then click Remove.
Click Yes in response to the "Are you sure you want to remove the selected modem(s) from your system?" message.
Restart the computer.
The Found New Hardware Wizard starts. Follow the instructions in the wizard to reinstall the modem.
For additional information about how to install a modem on a Windows 2000-based system, click the article number below to view the article in the Microsoft Knowledge Base:
Q301948 HOW TO: Install or Remove Modems in Windows 2000
MORE INFORMATION
For additional information about how to troubleshoot "Error 797" error messages, click the article numbers below to view the articles in the Microsoft Knowledge Base:
Q285049 'Error 797' Message Appears When You Try to Make a Remote Connection Through Dial-up
Q253908 U.S. Robotics Courier V.Everything External Plug and Play Modem Not Detected After Restart | |
| gw^bugz 2002-05-06, 2:40 pm |
| I have to go with B on this one too. | |
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| The answer is B Pat.
Barring something off the wall - normally it is almost always a driver issue. |
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