| Author |
Recovery Agent versus Safe Mode
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| tweetgirl 2002-10-02, 8:18 pm |
| I know that I am should be thinking the microsoft official way but I find myself once again confused. Recovery Agent versus Safe mode. I thought I had this straighten out but apparently I do not know. I am using transcender and testking study material. I found the same question in both study material with two different answers. Can someone please help me. I tried to read to find the answer but no success. Here goes:
You install a SCSI adapter and a SCSI tape drive on your Windows 2000 Professional computer. You start the computer and Windows 2000 Professional detects and installs drivers for the new SCSI devices. Later the same day, you restart your computer. During the startup process, the computer stops loading Windows 2000 Professional. You then restart the computer and it stops again. You want to enable your Windows 2000 Professional computer to start successfully. What should you do?
A. Start the computer in Safe Mode. Enable driver signing.
B. Start the computer in Safe Mode. Use Device Manager to remove the SCSI tape device.
C. Start the computer by using the Recovery Console. Repair the Master Boot Record by using the fixmbr command.
D. Start the computer by using the Recovery Console. Disable the SCSI adapter device driver by using the disable command.
My answer was D because you can not determine whether the adapter is causing the problem or the tape drive. One material say B and one says D. HELP. | |
| Pavlov 2002-10-02, 8:33 pm |
| I'd go with B - you know that the problem is related to the new SCSI hardware - use safe mode remove the tape drive - reboot. Use Recovery Console as a last resort. After you've tried using safe mode. Have a read of this article:
http://www.microsoft.com/technet/tr...rt/safemode.asp | |
| denis_baribeau 2002-10-02, 8:39 pm |
| Not a very fair question ,Windows should of restart after the install of new hardware/devices and problem would of manifest right away but did not untill later that day .Too late for last know good ,and the tape drive doesn't get initilize untill the scsi is proprely acknowledge by windows during startup but it fail .Therefore
D. Start the computer by using the Recovery Console. Disable the SCSI adapter device driver by using the disable command.
is the most likely course of action.
This is only my opinion and will check again later/tomorrow to see what the expert have to say.
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| hazz_bin 2002-10-03, 4:14 am |
| If it is a driver issue one should use Safe Mode, as non-critical drivers such as the SCSI would not be loaded and it's fairly easy to go into Device Manager to remove them. The consensus is to use the Recovery Console after the other troubleshooting methods, such as Safe Mode and before using the ERD. I agree, that the Console would be used if it is a problem with the SCSI services (which can be disabled) and not the SCSI drivers.
The fixmbr is just there to throw you off, unless you happen to have put in SCSI hard drives. | |
| tweetgirl 2002-10-03, 9:45 am |
| One thing I am not understanding. If someone could clear this up for me. The Scsi adapter drive would load in safe mode, correct? If not, if a scsi hard drive is the only drive attached it would not be possible to boot in the operating system at all. Now in this situation based on the question we do not know if the problem is the scsi adapter or the tape drive causing the unit not to post. I am still not quite sure I am understand any of the solutions. | |
| denis_baribeau 2002-10-03, 10:27 am |
| Ok my new vision is
If all was fine prior to install scsi controller and tape drive ,and trouble occur on following boot and fail than the first choice of action is to try the safe mode and work from there,if safe mode doesn't work than the recovery console is the next step.
ERD is the last option.
Has per the question safe mode is an option and also easier to try first.
You said that transcender and testking study material have the same question ,can provided the explanation they give to the choice of answer . | |
| jtcors 2002-10-03, 11:05 am |
| This question is not clear because if you just want to re-install the driver than B would be the answer. If you want to leave the hardware in place and not have the OS try to install it every time it reboots than D would be the answer. There is no way of knowing what the problem is with the information that they give. | |
| tweetgirl 2002-10-03, 12:19 pm |
| Summary below for answers. Maybe this is one question I will not get correct.
This is for answer D:
SCSI adapters device drivers are loaded in safe mode. If we try to start the computer in safe mode the faulty device driver will be loaded and the computer will stop loading Windows. We should instead use the Recovry Console to disable device drivers. We use the disable command.
This is for answer B:
There are a number of solutions to take when attempting to remove a newly installed device that is preventing a computer from starting. The first solution is to restart the computer using the Last Known Good Configuration. This will load the last hardware and registry configuration that was automatically saved by Windows 2000 on the last successful start up of Windows 2000. The second solution is restarting the computer in Safe Mode and using Device Manager to remove the device. A third solution is to use the Recovery Console. This should be used it the computer cannot start up in Safe Mode. As the option to restart the computer using the Last Known Good Configuration is not listed as an option, the best answer is to use Safe Mode and use Device Manager to disable the device driver. | |
| denis_baribeau 2002-10-03, 2:41 pm |
| Thank you for explanation
and fully agree on the (B)answers
and also Microsoft way of thinking related to this sort of problem.
Lets make this a choose all that apply.
B,D | |
| tweetgirl 2002-10-03, 3:27 pm |
| Works for me! Thanks everyone! | |
| hazz_bin 2002-10-06, 4:32 am |
| As usual, MS gives you several ways to go about this. My personal opinion (and it seems the opinion of others on the forum) is that Safe Mode is the quickest method. I disagree that the SCSI driver will be loaded in Safe Mode if it is only the tape drive. (Unfortunately I don't have a working tape drive to check it out with, so if I'm wrong, let me know. But theoretically Safe Mode only loads a limited number of drivers, which is why it's called Safe Mode.) Anyway, these links explain the process in more detail, and personally, I think both are more time consuming than going into Safe Mode and just disabling or removing the offending drivers.
Enable or disable drivers:
http://support.microsoft.com/defaul...b;en-us;Q318752
Drivers in recovery console:
http://support.microsoft.com/defaul...b;en-us;Q313670
So I would say B, and then get the latest updated drivers from the vendor's web site.
Good luck. | |
| tweetgirl 2002-10-06, 5:33 pm |
| Thanks once again hazz_bin. I think I will select B as well. |
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