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| limsam 2001-07-16, 9:27 pm |
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Could you reply to this S&S question?
Question.: You have a problem to solve. Assuming that you have done the step one (i.e. step one of troubleshooting model), what will you do next? (Select two)
(1) Estimate the cost for the solution
(2) Calculate the possibility that the solution will work.
(3) Estimate the time it will take to solve the problem.
(4) Blah blah.
I searched David James Clarke's book and it did not mention none of (1) , (2), (3). But it has a lot of (4).
I do not have the so-called white book. Could anybody please help me? | |
| Freddy 2001-07-17, 8:25 am |
| Going from the info that you provided in the question, you tried a quick fix and it didn't work, then you would gather info on the problem and setup a plan of attack. Step 2 and 3, in that order, would be the next step in the listed options. | |
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| Paperwork Time!
I believed this kind of question mention on the A+ exam! | |
| chunder 2001-07-17, 5:19 pm |
| refer to your white book. it's on page 1-4 from my rev 1.0 book.
but yes, as freddy mentioned.
here are the 6 steps according to Novell:
- Try A Quick Fix
- Gather Basic Information
- Develop A Plan
- Execute The Plan
- Ensure User Satisfaction
- Document The Solution
my favorite from that list? Ensure User Satisfaction... so, if i can convince the user that it's all better, then there is no problem! woo hoo!  | |
| limsam 2001-07-17, 6:39 pm |
| Please see the question. And see the given answers!! I have to select two of them. I could not map the given answers to the 5 step model.
Which two, of the given replies, can I tick? | |
| TW2001 2001-07-17, 8:47 pm |
| definately tick blah blah blah | |
| limsam 2001-07-17, 9:55 pm |
| Hi TW2001
Have you taken the tablets given by your psychiatrist?
(Sorry, this forum is not for jokes, my friend. But I have to give a reply suitable to you!) | |
| chunder 2001-07-17, 10:00 pm |
| LOL @ TW2001 & limsam. now knock it off you nut cases!
hey Limsam...
how 'bout you give us the full question (i bet yadda yadda isn't really part of it now is it?) and tell us where you found the question (so we know how much to trust the actual wording of the question).
i read through my S&S manual a bit more on the 6 layers and i think i shall agree with you that the choices didn't really fit into any step really well. so, let's have a bit more info... you go hit that section real hard and we'll all come back here and play real nice with each other. mmmm kay?
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| TW2001 2001-07-17, 10:23 pm |
| Very demanding for someone with 8 posts
Thats it chunder...I promise | |
| limsam 2001-07-17, 11:02 pm |
| Hi Chunder
If I reveal it, I will break he "agreement". Now you can guess that I was in a test centre when I saw that question! (That is why, I cannot remember the full text).
I racked my brain, but could not make a good guess. Then I referred to David James Clarke's CNE 5.0 study guide, after the exam. There also, it was not available.
To TW2001, I am sorry for my harsh remark. BUT, that does not mean what you did was pleasant to me.
Lim | |
| chunder 2001-07-18, 12:20 am |
| so, i reread your question and freddy's post.. and did he not give you your answer? i'd agree with him.. | |
| Freddy 2001-07-18, 8:49 am |
| I have the Clarke book for CNE 5.1. The 6 step troubleshooting model is broken out into steps to solve the problem. The 1st step try a quick fix has been tried and failed. Now you are on to the next step which is not listed in the options. Gather info on the problem. The next step, make a plan, consists of analyzing the time involved in a hypothesis as well as the probablility that it will work. If plan A will take 2 hours and has a 75% chance of working, you would try a shorter time option first. If plan C would take 15 minutes but only has a 40% chance, you would still try it first. If plan B would take 1.5 hours and has a 50% chance then it would be tried last because of the time and chance percentage.
This is probably as clear as mud, but that is the Novell model. |
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