CCNA - Problem with Router Cards

Author

Problem with Router Cards

tbbosa

2002-03-19, 5:20 am

Hi all,
I have a problem with my Router model 1751 series. I am trying to install two interface cards . Here are the deatails:
- Router has three slots 0,1 & 2.
-Slots 0 & 1 can accept both Wan interface cards (WICs) and Voice Interface Cards (VICs).
-Slot 2 is only for VICs.
The router does not recognise any of the cards and I have latest IOS release (12.2) so that would be no problem and have confirmed that the two cards are compatible witrh this IOS release.
- I have two cards that i am trying to Install 1 WIC and 1 VIC. ( Have tried all options on slot as appropriate )
The Router does not recognise any of these Cards ( LEDs do not indicate).

Any Urgent help will be apprecited!!!
Have checked Cisco Documentation on the net and manual that shiped with Router all in vain.
Help?????

tbbosa

2002-03-19, 10:56 am

Any solutions to this???
Need help!!!

tbbosa

2002-03-20, 3:41 am

U guys are not willing to help!!

U just interested in replying "I passed" type of posts?? (though not all of U)
Real world problems, u a'r not interested!
I think U guys are mean!!!
I will go to some other forum then..

Yankee

2002-03-20, 3:51 am

You haven't posted enough info to get the help you seek!

Here is the link that tells what your router supports:

http://www.cisco.com/univercd/cc/td/doc/pcat/1750.htm

Yankee

PS. I haven't passed anything in quite a while

tbbosa

2002-03-20, 5:13 am

Thanks Yankee for that Link. But I had been there already and it was of no help.
I thought I had furnished enough info. on the problem. May be I should add that the cards do not respond at all even when I type the " show diag" command, atleast according to cisco this gives diagnosis logs of any problem.
But in this case the command does'nt return anything at all and no error message !!!
Any other ideas?

MadChef

2002-03-20, 5:17 am

You have given us very little to go on. We don't know the part numbers for the cards, the particular IOS rev, what " the cards do not respond at all" means, etc.
All you've really done is complain that no one is helping you repeatedly in the 24 hours since you made your post.
I personally have no patience for that. Call TAC.

MadChef

Mat P

2002-03-20, 5:19 am

Maybe your routers gone??

Do you have any other routers to test the cards? Though it'll be unusual for both to go.

Can you do a show int???? Post the output, as well as a show ver. Is there any output to the console with any error messages.

tbbosa

2002-03-20, 9:30 am

Thanks MatP.
Everyone here is the output for "show diag" command:

gnr.gw-kla#
gnr.gw-kla#
gnr.gw-kla#show diag

gnr.gw-kla#
gnr.gw-kla#

And then for "show version" the output is

gnr.gw-kla#
gnr.gw-kla#show version
Cisco Internetwork Operating System Software
IOS (tm) C1700 Software (C1700-SV3Y56I-M), Version 12.1(5), RELEASE SOFTWARE (fc
1)
Copyright (c) 1986-2000 by cisco Systems, Inc.
Compiled Wed 25-Oct-00 02:21 by cmong
Image text-base: 0x80008088, data-base: 0x8098201C

ROM: System Bootstrap, Version 12.2(1r)XE1, RELEASE SOFTWARE (fc1)

gnr.gw-kla uptime is 53 minutes
System returned to ROM by power-on
System image file is "flash:c1700-sv3y56i-mz.121-5.bin"

cisco IPM (MPC860) processor (revision 0x600) with 24576K/8192K bytes of memory.

Processor board ID JAD054814A8 (1264799543), with hardware revision 0000
M860 processor: part number 5, mask 2
Bridging software.
X.25 software, Version 3.0.0.
1 FastEthernet/IEEE 802.3 interface(s)
32K bytes of non-volatile configuration memory.

Configuration register is 0x2102

gnr.gw-kla#

show interfaces gives me the following output"

gnr.gw-kla#
gnr.gw-kla#show interfaces
FastEthernet0 is up, line protocol is up
Hardware is PQUICC_FEC, address is 0007.0e9f.cdfe (bia 0007.0e9f.cdfe)
Internet address is 216.104.201.221/30
MTU 1500 bytes, BW 100000 Kbit, DLY 100 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Auto-duplex, 100Mb/s, 100BaseTX/FX
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Queueing strategy: fifo
Output queue 0/40, 0 drops; input queue 0/75, 0 drops
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
2374 packets input, 194242 bytes
Received 2374 broadcasts, 0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog
0 input packets with dribble condition detected
377 packets output, 32448 bytes, 0 underruns
0 output errors, 0 collisions, 211 interface resets
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier
0 output buffer failures, 0 output buffers swapped out
gnr.gw-kla#

As U can see its only the ethernet interface "fastethernet 0" that is seen.

The other interfaces ,serial 0 & serial 1 on the WIC card and the other two interfaces on the VIC are not seen.

Sorry for being so desparate, but I just need help!!

Rgds
tbbosa

Mat P

2002-03-20, 9:47 am

Like Madchef said earlier, I'd speak to TAC or your distributor for post sales advice - It sounds like the box has had it.

Just found this link -

http://www.cisco.com/warp/public/78...vic-issues.html

Try the WIC on it's own.

tbbosa

2002-03-20, 11:16 am

I would like to think along those lines but how can both cards die?
I have tried the WIC card alone but problem persists. Thank U all for your help though.
Will try it again after a rest!

MadChef

2002-03-20, 11:20 am

quote:
Originally posted by tbbosa
System image file is "flash:c1700-sv3y56i-mz.121-5.bin"

You said you were were running the latest 12.2 code. Quite obviously you are not. You are running plain 12.1(5) IP Voice Plus IPSEC 56. According to the hardware/software matrix, very, very few modules are supported by this code on a 1751. Even a WIC-1T requires 12.1(5)YB code. I suggest you revisit your hardware compatability decisions. If you let us know what particular WICs & VICs you're using, someone will look it up I'm sure.

MadChef

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