| Author |
can't install program
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| lillian40 2003-08-06, 10:57 am |
| hi to everyone.
I am having a problem downloading a program that I need. I had aked earlier about the Virtual Machine. Well I was able to get a copy of it. The program I need Finale Music Viewer, I had it installed, but then when I thought I wasn't going to be able to use it, I uninstalled it. Now when I try to install it again, while it's copy files, I notice it gets as far as "updating registry" then a error message appears that says "winfinview" the name of the program, has perform an illegal operation" and the program closes. I went to the regedit, just to see if I could find the key. I see a lot of programs that I know I have uninstalled but the keys are still there. Is it ok to delete these keys? Also do anyone know why I was able to install it the first time, but now I can't. This program is from Finale I think use to be musicmaker.
any help and information will be appreciated.
thanks
Lilian
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| mrfixit 2003-08-06, 12:32 pm |
| Not sure why you can't get through the install, but as far as the Registry goes, your best bet is to get registry cleaning software. Follow the link below, there are several of them, but most are "free to try". Cleaning the registry may fix your other problems.
One other thing to check would be your registry size, it may be too small. Go into system properties and the Advanced tab. Look for the "Change" button. This will open up a new window and there you will see the Registry Size at the bottom. If the Current Size is larger than the Maximum Size, just increase the Maximum Size. You can always reduce it later, after running the registry cleaning software.
Hope this helps some.  | |
| lillian40 2003-08-06, 1:44 pm |
| thanks for the information...
but what are the links to the registry cleaning software you mentioned?
thanks | |
| mrfixit 2003-08-06, 1:47 pm |
| quote:
Originally posted by lillian40
thanks for the information...
but what are the links to the registry cleaning software you mentioned?
thanks
Oops! Sorry about that. Got people in here putting in new A/C ducts and got sidetracked. Here you go:
http://download.com.com/3120-20-0.h...aner&tg=dl-2001
Kind of makes me wonder where I pasted this link the last time.
Hope this helps. | |
| lillian40 2003-08-06, 1:56 pm |
| mr fixit...I am trying to find how to change the regist ry size. Do I go under the control panel or my computer or the system tools, I can't seem to find what you are referring to.
thanks | |
| mrfixit 2003-08-06, 3:30 pm |
| quote:
Originally posted by lillian40
mr fixit...I am trying to find how to change the regist ry size. Do I go under the control panel or my computer or the system tools, I can't seem to find what you are referring to.
thanks
Go to your My Computer icon and right click then select Properties. A new window will pop up, and there you will select the Advanced tab. On the new window you will see a Performance Options button, select that. Another window will open and there you will see a Change button under the Virtual Memory. When the window pops up, you will see the paging file size, and at the bottom the Registry Size. That is where you can change the size of the registry file.
Keep me posted. | |
| lillian40 2003-08-06, 3:39 pm |
| thanks, you must be using a different OS. I am using win98SE.
Your settings are different from mine. I am still looking for a way to change the registry settings.
any help will be appreciated.
thanks | |
| mrfixit 2003-08-06, 4:00 pm |
| Try looking in Control Panel for a "System" icon. You should be able to get to it from there. Been a while since I used Win98. | |
| enforcer 2003-08-07, 8:33 am |
| I don't think win98 had an option to manually change the size of the Registry | |
| Teck Shark 2003-08-07, 10:59 am |
| Enforcer's right. There isn't an option to change the size of the registry in Win9x. You shouldn't need to. As long as your c: drive has enough space. I would follow mrfixit's suggestion to use a registry cleaning utility. There are many available. You can even use the one built in to Windows 98. Just go to start-run and type in scanregw. Although the best way to do it is to shutdown or boot to DOS & use the command-line scanreg tool. From the command prompt type scanreg /fix. (You may need to go to the command directory to use this tool... i.e. c:\windows\command\...)This will repair the registry. Then I would follow up with the /opt command to remove unused space in the registry. You can also restore it to an earlier version. Here are the various switches you can use:
/backup - Backs up the registry and related files without displaying any prompts.
/restore - Displays a list of available backup files, sorted by the date and time the backup was created.
"/comment=<text>" - Enables you to add a descriptive comment to the registry backup.
/fix - Repairs any damaged portions of the registry, and optimizes it by rebuilding it without unused space.
/autoscan - Automatically scans the registry and backs it up without displaying any prompts if there is no backup for that date.
/scanonly - Scans the registry and displays a message if any errors are found. This switch does not back up the registry.
filename - Scans the registry file specified and displays a message indicating whether or not any errors were found. This switch does not back up the registry.
/opt - The /opt command-line switch causes the Registry Checker tool to optimize the registry by removing unused space.
Hope that helps you out. | |
| lillian40 2003-08-07, 11:09 am |
| thanks you guys, I am gonna try these very carefully...
I am still having problems installing this program, and I can't seem to get in touch with their tech support.
thanks
LIllian | |
| lillian40 2003-08-07, 11:44 am |
| a double thanks to you guys.
I was able to restore my registry to one that was free of errors, and then I did a /fix to where it repaired and damaged parts and rebuild without unused space. And then I did a backup. When I tried to install the program...it installed.
YES!! I am so proud of smart self
I couldn't have did it without you guys. I printed out the information in case I have to use it again.  | |
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| enforcer 2003-08-07, 12:07 pm |
| Thanks for the update, great to know you fixed it. | |
| mrfixit 2003-08-07, 12:10 pm |
| You're welcome. That's what we're here for, to help. | |
| lillian40 2003-08-07, 3:15 pm |
| maybe you guys can help me again....
After I installed this program, The Finale Music Viewer. Say for instance I am opening piano sheet music, that will let me hear and see the music being played. But when I use this program for that purpose I am unable to see any music because it keeps telling me that the javaapplet failed or something. I have installed the JREse2 and I don't know what else would cause the applet not to load. other programs are loading that I have that uses java and I can;t seem to get this one to act right
any suggestions?
thanks
Lillian | |
| mrfixit 2003-08-07, 3:28 pm |
| Can you post the exact error message? Believe me, it goes a long way in troubleshooting something. | |
| lillian40 2003-08-07, 3:43 pm |
| this is what the Java Console reports, but when I open the viewer this is what it says
But when I try to open the program this is what it says
I hope this helps....
loading java applet failed
Java(TM) Plug-in: Version 1.4.1_04
Using JRE version 1.4.1_04 Java HotSpot(TM) Client VM
User home directory = C:\WINDOWS
Proxy Configuration: No proxy
----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
p: reload proxy configuration
q: hide console
r: reload policy configuration
s: dump system properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------
load: class SmViewer.class not found.
java.lang.ClassNotFoundException: SmViewer.class
at sun.applet.AppletClassLoader.findClass(Unknown Source)
at sun.plugin.security.PluginClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadCode(Unknown Source)
at sun.applet.AppletPanel.createApplet(Unknown Source)
at sun.plugin.AppletViewer.createApplet(Unknown Source)
at sun.applet.AppletPanel.runLoader(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: open HTTP connection failed.
at sun.applet.AppletClassLoader.getBytes(Unknown Source)
at sun.applet.AppletClassLoader.access$100(Unknown Source)
at sun.applet.AppletClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
... 11 more | |
| mrfixit 2003-08-07, 3:57 pm |
| Looking at all this, the only thing I can think of is that the program is missing something. Specifically these lines:
java.lang.ClassNotFoundException: SmViewer.class
at sun.applet.AppletClassLoader.findClass(Unknown Source)
at Sun.plugin.security.PluginClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadCode(Unknown Source)
at sun.applet.AppletPanel.createApplet(Unknown Source)
at sun.plugin.AppletViewer.createApplet(Unknown Source)
at sun.applet.AppletPanel.runLoader(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: open HTTP connection failed.
at sun.applet.AppletClassLoader.getBytes(Unknown Source)
at sun.applet.AppletClassLoader.access$100(Unknown Source)
at sun.applet.AppletClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
The "Unknown Source" in each line tells me that the program cannot find a paticular class file. You may have to uninstall the program and go through all the steps again.
Any one else have an idea? Java isn't exactly my strong suite. | |
| Teck Shark 2003-08-07, 4:10 pm |
| It looks like the HTTP connection to the server fails.
You propably havent set up the proxy settings in the JAVA plugin.
Go to Control Panel, and then go into your JAVA Plugin control panel. Go to Proxies and make sure it's set to "use browser setting." If you are indeed behind a proxy, then you can also manually enter those settings.
Hope that helps...
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| saxman523 2004-04-05, 5:53 pm |
| hi i have the same problem with finale viewer, getting it right up to registry during installation, and then a "this program is not responing" thing comes up. I am using ace utilities and ace registry tuneup to try to fix the registry problem, and ive tried numerous times after cleaning to get the program to install (ive even re-downloaded it and tried to install it from that a few times) after the registry is checked. Also, i cant change my registry size because i have windows xp
any ideas on what i can do to fix this?
thanks | |
| jkhnwspec 2004-04-06, 6:25 am |
| quote:
Originally posted by saxman523
hi i have the same problem with finale viewer, getting it right up to registry during installation, and then a "this program is not responing" thing comes up. I am using ace utilities and ace registry tuneup to try to fix the registry problem, and ive tried numerous times after cleaning to get the program to install (ive even re-downloaded it and tried to install it from that a few times) after the registry is checked. Also, i cant change my registry size because i have windows xp
any ideas on what i can do to fix this?
thanks
Post the exact error you are getting and you could also look here for some answers too. | |
| saxman523 2004-04-06, 1:54 pm |
| quote:
Originally posted by jkhnwspec
Post the exact error you are getting and you could also look here for some answers too.
i dont really know what the error is..... all i know is it gets up to registry then it says its not responding and a thing comes up asking if iwant to report it to windows |
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