General Discussion - roaming profile mystery?

Author

roaming profile mystery?

eligeo2

2003-09-20, 5:29 am

Hi everyone!
I work in a school of arts, we are running 5 servers, one bdc and one pdc,proxy, sms and mail relay, anyway my question/problem/query is this: The roaming profile of my colleague somehow not being downloaded into his machine everytime he logs on, he complained to me several times that he desperatelly needed those desktops settings,icons, program files on his start menu folder. I then went open up his profile folder such as \\pdc\profile\gijoe. I open up gijoe, I could see all his folders such as, my documents, personal, desktops, start menu,applications and a lot more. I double click on each one of them, and I found out that the desktop folder was empty, the start menu was empty but My documents, application, personal folders, etc was okay, so I then restored back his profile using our tape back up, I verified the restore job and it was successfull, I verified the \\pdc\profile\gijoe and everything was restored back, I went to his computer, logon as him, I got his profile back, all his desktop icon was there, his start menu\programs were all there and the others, I then logoff, and logback on as him again, but this time I don't see any of his desktop icon, even his program on the start menu, they're all gone. What I found it realy, realy weird was that the \\pdc\profile\gijoe folder desktop folder was empty, also the start menu folder was empty but others were okay. Obviously, he wasn't very pleased at all, so I restored his profile back again using the very rescent backup tape, I verified the job which was successfull, I check the \\pdc\profile\gijoe which is also all been restored. I then logon to his machine as him, and I got his profile back, everything was there, logoff and logback on and all were gone! again!!! verified the \\pdc\profile\gijoe folder and same folder which is start menu and desktop folder were virtually empty. Why on earth that this is happening? Do you have any suggestion or idea what is going on? Any suggestions would be greatly appreciated. thank you..

jkhnwspec

2003-09-20, 6:06 pm

First, I would document how this person's profile is setup, then I would compare that documentation to one you know that works and check for differences. Likely a setting got changed in their profile and it is not readily apparent. This would include security settings on any share they have access to.

Helen of Troy

2003-09-20, 9:02 pm

I suspect there is a problem with the registry. I am not sure how you restored the profile from the back up but since the profile is only restored on a rather lacklustre basis I think the problem lies there. Yes I do. Would you like to explain to us how you restored that profile?

eligeo2

2003-09-21, 5:54 am

We use a very intelegent software from Computer Associates called ARCSERVE 2000 BRIGHSTOR, and it can even back up almost anything from registry to open files use by the staff and users, the restore wizard is even more impressive because it will just prompt you for the media needed when you have selected the files or folders you wanted restored and you will get the option such as overwrite, just append new files things like that, as I've told you, when the restore job has finished successfully, I went to our PDC and verified if his profile has been restored back and it did because I'm able to open up all his folders such as desktops, application, My documents, print hood, nethood, personal, startmenu etc., and all the contents of all of these folders has been restored and I just can't believe when after logging on as him, (we got his smile back on his face) but when I logof and logbackon again as him, all his desktop icon disappeared again, and even when you browse to the network, on the shared folder called profile that sits on our PDC his profile folder still in there but all his desktops, startmenu folders are virtually empty, I mean how can you possibly provide a good explanation as to why on earth that this is happening on the spot?

Helen of Troy

2003-09-21, 7:17 am

You don't want *an explanation*. Who cares about *an explanation*? What you are looking for is a solution. I might take a look at this later on because it does sound a little strange.

Helen of Troy

2003-09-21, 9:51 pm

I think it is the registry.

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