General Discussion - http://www.godaddy.com has a big trick in its customers' payment system!

Author

http://www.godaddy.com has a big trick in its customers' payment system!

fishingnet

2003-11-21, 12:51 pm

Last year I register a domain name from http://www.godaddy.com I only chose and paid one-year service. The entire invoice, confirm sheet every document showed that. But this year I found my MasterCard was charged again by this company, the reason is if you login your "manage domains" with you ID and PS in http://www.godaddy.com, there is a very small icon between so many icons shows " Auto-Renew" That means this function will automatically charge your Credit card in next year! And the most ridiculous and shameless thing is: this function is "The auto renew settings are set to on by default unless you specify manual renew when you register the domain." That is a very beautiful trick!

Why this company think it has that right to make this decision (auto renew) for it customers? I am just wondering to know why this company does not set it as "off" by default?

What do you guys think about it?

enforcer

2003-11-21, 12:57 pm

It's something microsoft could have done with for their hotmail domain name.

It's a good way of protecting your domain, I think most customers would prefer it to be automatic so their don't forget to renew and then lose their domain name.

I sure in the emails or documentation that you got as a welcome pack it was mentioned. probably very small writing though.

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