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| kappagamma698 2002-01-16, 10:52 pm |
| My question for all of you out there is how many of you started or have paid your dues in a helpdesk job or one that is similar and how did you get out of that position? Did it actually give you experence that future employeers are looking for? I just have a bad feeling that I am waisting some of my knowledge her at a helpdesk that the main job is to reset passwords and to send the rest to high level support.
Thanks in advance for your thoughts | |
| PotatoHead 2002-01-16, 11:02 pm |
| You gotta start somewhere, employers aren't going to hire you if you have Nil experience on your resume. | |
| NickL 2002-01-16, 11:23 pm |
| These days you need a BS degree, 2 yrs of industry
experience for a basic help desk job (certs are a plus, in addition). Stick with it for now. You have many years ahead of you for bigger & better things. | |
| huntert 2002-01-16, 11:35 pm |
| All of us had to pay our dues and progress further, help desk is not the most wanted position, but it does help you out in the future. Also do some consulting on the side and try to cover the experience that helpdesk is not providing. | |
| wbafrank 2002-01-17, 3:36 am |
| quote:
Originally posted by NickL
These days you need a BS degree, 2 yrs of industry experience for a basic help desk job (certs are a plus, in addition).
 NickL it's a good job that's not the case in the UK - no one would ever get a job - degrees are for the privleged few and you won't see them on an help desk but you would normally see them in the Board Room!! | |
| jackiechan 2002-01-17, 7:51 am |
| I had a helpdesk manager (or supposed helpdesk manager) who knew only how to turn on a pc. That person ended up getting out of the I.T industry altogether. That was the best career move that person ever made. | |
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| Everyone has to start out at the bottom. The experience you get will look good on your resume to any future employers . | |
| kappagamma698 2002-01-17, 3:59 pm |
| Thanks for the replys. I realize everyone has to pay their dues. I just wanted to make sure that it was going to give me the experience that higher level jobs are looking for.
Thanks Again for the replys | |
| Pinoytech 2002-01-18, 2:07 am |
| I should say we are still lucky than others that we are already put our foot in the door. I am doing help desk job for almost 7 months and what we are doing is reset the password, reboot the servers, restart the services, performed regular back ups, etc. But, my employer is encouraging us to do some tasks beyond our job description as help desk. More exposures to different troubleshooting skills mean better for us as we gained experience from it....which is the way towards becoming a full pledge system engineer or administrator....
I am giving myself a time frame say 2 yrs. and if nothing happens here ...that's the time that I have to think of something else. It's good that I have a BS degree in Accounting and working towards my Net+, Server+ and MCSE or CCNA... | |
| Cathy V 2002-01-18, 9:14 am |
| I spent a couple of years at the help desk and got enough experience & knowledge from that so I was qualified for a PC Support Specialist position that opened up in my company. I did PC Support for several years, also learning about the network and our AS/400 system and how everything worked together and that prepared me for my current job which is Computer Operations Supervisor.
It might take a while, but the time you spend on the help desk isn't wasted. Things moved pretty quickly for me because we're such a small shop (175+ internal users and 1,200+ external users), but YES it can help get you the higher level jobs! Good luck! | |
| kussnyder 2002-01-18, 10:40 am |
| I started at a help desk. also did temp jobs which was mostly grunt work--used to say chimps could do my job! I got out of it as quickly as possible because I agree that you just don't learn anything. Am now PC support for about 1 year. Experience is much more helpful & I'm ready for a move again. I say, just keep looking for better experiences & opportunities will come along. |
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