| Author |
my new 'tech/support' job.....tips anyone??
|
|
|
| Hello. My name is Jason. I am studying to become A+ certified. I just passed an employment test on Thurs 8/3/2000 for a company called THE ANSWER GROUP in south Florida. It is basically a call center for Compaq and Gateway computer owners who are having 'technical' problems with their systems. I start next week and I was wondering if anyone could tell me what the most common type of technical problems are that customers call in with .....so I can brush up a bit before I start working next week. Any tips will be greatly appreciated. This company seems like a pretty good opportunity for me. I am starting at $9.00 an hour and I get a raise to $12 in 90 days.
Jason | |
|
| Hi Jason,
Congratulations on the new job.
Take a look at this site for some insight on some of the questions you are likely to have to address. Help desk people are a breed unto themselves, and after reading this, I know why. I wonder if I will have the "stuff" for it when I get ready to hit the job market.
Good luck!!
www.rinkworks.com/stupid
------------------
Rick i-Net+ | |
|
| Congrats! The best advise I could give you is to be patience with the callers. They are going to get frustrated and you are going to get frustrated. Remember, they are calling you for the answer. Make them relax and feel comfortable talking to you. Kind of "lighten the mood" a little as you attempt to solve the caller's problem.
One of the biggest and most common complaint I hear from end-users(customers) is that a lot of technicians make them feel stupid. Don't ever belittle a person because they made a mistake that we technicians can easly solve or avoid. You'll do fine.
Good luck:-) | |
| joeaun 2000-08-20, 6:48 pm |
| one word REBOOT, (95% of my calls are that)
congrats on the job |
|
|
|